Returns & Exchanges
At Spades, we stand behind the freshness and quality of our gourmet food products. If your order arrives damaged or doesn't meet our high standards, we offer a hassle-free return or replacement process within 14 days of delivery.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue regarding your food items.
Provide Documentation
Attach clear photos of the product and packaging, especially if the items arrived damaged or if there are quality concerns.
Await Verification
Our quality assurance team will review your request within 24 hours to ensure it complies with our health and safety return standards.
Receive Refund or Replacement
Once approved, we will either ship out a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing