Frequently Asked Questions
Everything you need to know about our fresh gourmet deliveries.
How do you ensure the freshness of the food during transit?
We use specialized temperature-controlled packaging and insulated liners paired with non-toxic gel packs to ensure your order stays at optimal freshness from our kitchen to your doorstep.
Where does Spades source its ingredients?
We pride ourselves on quality. 90% of our produce and meats are sourced from local organic farms that practice sustainable agriculture to ensure the highest nutritional value and flavor.
What is your policy on returns for perishable items?
Due to the nature of food products, we cannot accept physical returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, we offer a wide range of products tailored for vegan, gluten-free, keto, and paleo diets. You can use our website filters to browse collections specifically designed for your dietary needs.
How long does shipping take?
To maintain quality, we offer expedited shipping only. Orders are typically processed within 24 hours and delivered via 1-2 day shipping depending on your location.
Can I modify or cancel my subscription at any time?
Absolutely. You can pause, skip, or cancel your Spades subscription through your account dashboard at any time before your weekly billing cycle begins.